SAMI TEAM
CASE MANAGER / OUTREACH
A case manager is primarily responsible for outreach services to consumers and caregivers. Outreach involves identifying potential clients in the community setting, as well as assessing immediate
daily living needs, clinical needs, and other service needs. Outreach also involves
intervening during crisis events and providing links to a variety of supportive services
(see below). A case manager engages consumers and caregivers in their homes and in other
community settings, like coffee shops, hospitals, jails, and shelters.
A case manager fulfills a multifaceted role that combines astute interpersonal and group
interaction skills. He or she must be equipped with clinical skills and administrative
skills, as well as a thorough knowledge of mental health and substance abuse issues and
services that are available in the local community.
This section of the Web site has been designed as a general overview of the role of the case manger. The roles and responsibilities of case managers may differ in various regions of the State of Ohio.
TASKS
- assess consumers for the presence and severity of mental
illness and substance abuse
- intervene to prevent a relapse to the use of alcohol and
other drugs for actively recovering consumers
- respond effectively to psychiatric symptoms
- identify treatment goals with consumers and caregivers
- coordinate integrated services through continuous
communication with consumers, caregivers, and other service professionals
- lead multiple family psychoeducational groups or
programs
- monitor medication use
- support healthy activities of daily living (ADL)
- assist consumer’s in managing their income
- maintain case records
- participate in team meetings
- consult with family caregivers regarding their needs
- consult with SAMI team leader
KNOWLEDGE
- mental health symptoms and progression of illness
- substance abuse symptoms and progression of illness
- recovery model philosophy
- stage-wise treatment
- basic psychopharmacology
- team development and dynamics
- insurance regulations
- housing resources
- confidentiality laws
- interventions that emphasize an integrated
biopsychosocial approach
- understand the specialized language (jargon) of medical
and social service professionals
SKILLS
- assess mental health and substance abuse
- recognize the signs and symptoms of a relapse to
substance abuse and/or psychiatric episode
- translate the specialized language (jargon) of medical
and social service professionals into a language that consumers and caregivers can
understand
- make effective use of motivational interviewing
techniques (including reflective listening)
- able to work as a member of a team
- able to interact with professionals from other
disciplines
SUPPORTIVE SERVICES
In SAMI programs that are based on the New Hampshire-Dartmouth
DDIT model, a case manager typically helps consumers and caregivers gain access to the
following services:
- crisis intervention (mobile or hospital)
- short-term inpatient stabilization
- medical services (including detoxification)
- addiction services
- employment services
- family support groups
- 12 Step/community based group meetings
- housing services (shelters, independent, transitional,
and group home)
- financial management (including social security
guidelines)
- drop-in clubhouse center
- criminal justice system liaisons (courts, probation)
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